The Auto-Refill
What is Auto-Refill, and why should I sign up?
It’s like having a personal caffeine dealer. You pick your favourite coffees, and we deliver them monthly without you lifting a finger. Never run out of your fix again.
Can I change/edit my Auto-Refill order?
You bet! Just log in to your account here and tweak your Auto-Refills as needed.
The Goods
Where's the coffee from?
We source beans from all over the world, but everything comes home to us here on the West Coast of Canada, where it’s small batch roasted for maximum flavour and freshness.
What's your decaf?
We use Swiss Water Process coffee beans - a chemical-free decaffeination process that gently removes 99.9% of caffeine using only water, temperature, and time. Science, but making it tasty...
Why are the beans wet?
The shine that you may see on the beans are natural oils. Coffee beans will release oil during the roasting process. The darker the roast, the more oil will be released from the coffee beans. It’s natural and part of the magic of roasting.
How do you know when the coffee was roasted?
While including a roast date is not mandated by Health Canada, we stamp both a best-before date AND the roast date on every bag. Because you deserve to know when your beans were born.
Is it gluten-free/nut-free/dairy-free?
Yes! Our facility only handles coffee. Tasting notes like “milk chocolate” or “roasted nuts” are just flavour descriptors, no actual allergens inside.
Is the coffee whole bean or ground?
We ship whole beans only for peak freshness and flavour. Trust us, it’s worth the 10 seconds with a grinder.
How do I brew coffee from whole beans?
If you’re new to whole bean coffee, congrats! We think you’ll find the freshness and bold flavours well worth the extra effort. We’ve put together some Directions for Use to get you started.
What kind of coffee should I order?
Great question! Start with our medium roast Street Legal or dark roast Vice - they’re our customer favourites for a reason. Coffee preferences are highly subjective, so try out different coffees and discover what you like (and don't like). Any tasting notes on our coffees are our observations during the initial tasting of the coffee.
Can the bags be recycled?
Not yet, but our bags are made from post-recycled materials. Doc’s working on more sustainable options. Stay tuned.
About Doc
Who's Doc?
Doc is our caffeinated mascot; a 2D ball of energy who represents everything Sim Coffee stands for: fun, bold flavour, and zero BS.
Doc is the brainchild of local Vancouver artist Kris Carter. You can see more of his work here.
What's Doc’s IQ?
Off the charts (but only after 3 cups of coffee).
Is Doc a guy or a girl?
Doc identifies as Coffee.
Where do I send the fan mail?
Doc’s always on call. Just drop him an email through our contact page
STILL HAVE QUESTIONS?
Couldn't find what you're looking for? Drop us a note and we'll get you the answer you need!